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PAY FLIGHT assists passengers carried by airlines that have a problem with flights (delayed, canceled flight, denied boarding, low-cost accommodation) to receive compensation due to the airline, as well as reimbursement the value of the ticket, and any other costs incurred in dealing with the problem.
We will contact the airline on your behalf and take all necessary steps to pay you the compensation due.
In the event that the airline refuses to pay the compensation due voluntarily, we could take action to enforce your legal rights.
According to Regulation (EC) No 261/2004 of the European Parliament and of the Council, each passenger is liable to compensation for delayed flights, canceled flights and baggage problems. To be eligible for compensation, a problem flight must meet one of the following hypotheses:
Be within the EU;
To arrive in the EU from outside the EU and to be operated by an EU airline;
To leave the EU for a non-EU country, no matter what airline it operates.
PayFlight.eu operates entirely in the service of its customers, we accept complaints for additional costs or other types of compensation. When it comes to extra costs, the reimbursement procedure is different for each airline
By signing a power of attorney, you authorize us and our lawyers to represent you before the airline, before the competent consumer dispute resolution institutions, and before the court regarding the exercise of your right to compensation for a flight problem. We can take the necessary steps to exercise your rights only after we have received a duly signed power of attorney.
Depending on the particular circumstances, we may ask you to provide us with a copy of:
Confirmation of reservation;
The electronic ticket;
The board card;
Identity card / Passport;
Receipts (if you have incurred expenses for food, drinks, hotel, transport, etc., which in some cases should be provided free of charge by the airline);
Airline’s statement about the delay (if you have one about the reasons for the delay in your flight);
Correspondence with the airline (if you have already tried to request payment of your compensation from the airline).