The EU Passenger Rights Regulation entitles you to a full reimbursement of the ticket price, or alternative transportation. If you were informed of the flight cancellation less than 14 days prior to departure, you are entitled to a compensatory claim of between €250 and €600 per person, depending on the flight distance and the actual departure time or arrival time of the replacement flight.
If your flight is brought forward, this is considered to be the same as a cancellation and as such you are entitled to claim a compensation. In general, the earlier the airline alerts you to your rearranged flight times, the more likely it is that the new schedule differs from the original flight without the airline having an obligation to compensate you. The price you paid for your ticket bares no relevance to your claims and passengers who travelled on package holidays are also able to claim.
|Notification prior to departure||Alternative flight lands at the destination||Right to compensation|
|More than 14 days before||Departure/arrival Irrelevant||NO|
|7 -14 days before||Departs no more than 2 hours earlier/arrives less than 4 hours later|| |
|7 -14 days before||Departs more than 2 hours earlier/arrives more than 4 hours later|| |
|Less than 7 days before||Departs no more than 1 hour earlier/arrives less than2 hours later|| |
|Less than 7 days before||Departs more than 1 hour earlier/arrives more than 2 hours later||YES|
|Less than 14 days before||No alternative flight proposed||YES|