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Flight cancellation compensation

Important: Even if the airline provides you with vouchers for drinks and meals you are still eligible to the full compensation amount

What compensation can I get for a cancelled flight?

The EU Passenger Rights Regulation entitles you to a full reimbursement of the ticket price, or alternative transportation. If you were informed of the flight cancellation less than 14 days prior to departure, you are entitled to a compensatory claim of between €250 and €600 per person, depending on the flight distance and the actual departure time or arrival time of the replacement flight.

If your flight is brought forward, this is considered to be the same as a cancellation and as such you are entitled to claim a compensation. In general, the earlier the airline alerts you to your rearranged flight times, the more likely it is that the new schedule differs from the original flight without the airline having an obligation to compensate you. The price you paid for your ticket bares no relevance to your claims and passengers who travelled on package holidays are also able to claim.

The table below summarises the different situations envisaged by the European Regulation:
Notification prior to departureAlternative flight lands at the destinationRight to compensation
More than 14 days beforeDeparture/arrival IrrelevantNO
7 -14 days beforeDeparts no more than 2 hours earlier/arrives less than 4 hours later 

 

NO

7 -14 days beforeDeparts more than 2 hours earlier/arrives more than 4 hours later 

 

YES

Less than 7 days beforeDeparts no more than 1 hour earlier/arrives less than2 hours later 

 

 

NO

Less than 7 days beforeDeparts more than 1 hour earlier/arrives more than 2 hours laterYES
Less than 14 days beforeNo alternative flight proposedYES
If your flight qualifies based on the above notification periods, you have the right to compensation if the following conditions are also met:
  • The airline was responsible for the cancellation
  • You checked in for your flight on time
  • Your flight was due to depart within the EU or land in the EU, for the latter the airline needs to have its headquarters in the EU
  • You encountered these problems on a flight operated in the last 6 six years
Provided the above conditions are met, you’ll be eligible to the following compensation:
  • Short distances – up to 1500km – Passengers are entitled to €250 compensation
  • Medium distances – Between 1500km and 3500km – Passengers are entitled to €400 compensation
  • Long distances – More than 3500km – Passengers are entitled to €600 compensation

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