Welcome to our website. We’re glad you chose to use our services. Please read the Terms and Conditions below for the rules governing our relationship.
“Airline” means an operating air carrier which has or should have operated the problematic flight.
“Agreement” means a written agreement between the Client and PAYFLIGHT, which is considered to be concluded with the signature of the Client (the electronic signature is also accepted as duly signed).
“Client” means a person who has a PAYFLIGHT Contract.
“Compensation / Compensation” means any amount payable to the Client, including, but not limited to: compensation due as a result of non-operation of a flight or inaccurate performance of the obligations of the operating air carrier within the meaning of the contract of carriage concluded with the Client or reimbursement of the whole ticket price under any legal regime governing the rights of air passengers, including but not limited to the regime under Regulation No 261/2004 (EC).
“Terms of Service” means these PAYFLIGHT Terms of Service. Acceptance of the Terms and Conditions is made by ticking the box “I agree to the Terms and Conditions and Privacy Policy of PAYFLIGHT” when submitting a compensation request to PAYFLIGHT.
“Privacy Policy” means the PAYFLIGHT Privacy Policy, which is an integral part of the Terms and Conditions and can be read here.
“Legal Actions” means actions brought against a Airline through a court, through PAYFLIGHT’s attorneys, or through another legal representative with which PAYFLIGHT has contracted.
“Claimed Amount” means the amount that PAYFLIGHT will claim on behalf of the Client before the Airline.
“Flight Issue” means any of the following issues that have affected the Client: prolonged flight delay, cancellation of flight, denied boarding and / or lower-paid accommodation that cause the Client to enter into a PAYFLIGHT Agreement, for claim his rights within the meaning of Regulation 261/2004 (EC).
“Claims Procedure” means the process of claiming the Client’s rights with the Airline, which is initiated when the Contract is concluded and ends when the Client receives due compensation through PAY FLIGHT or directly from the Airline or when PAYFLIGHT informs the Client that it will not maintain more his Claim.
“Power of Attorney” means the written authorization of PAYFLIGHT to exercise the rights the Client has within the meaning of Regulation 261/2004 (EC). The parties expressly agree that the legal validity of the electronic signature on the power of attorney is equivalent to that of the handwritten signature.
“Regulation (EC) No 261/2004” means Regulation (EC) No 261/2004 (EC) of the European Parliament and of the Council of 11 February 2004 establishing common rules for compensation and assistance to passengers in the event of denied boarding and cancellation or withdrawal flight delays and repealing Regulation (EEC) No 295/91.
“PAYFLIGHT” means “IRD GROUP” EOOD, a company incorporated in the Commercial Register with the Registry Agency of the Republic of Bulgaria, with UIC: 204159831 with its registered address Prespa 4-6 str. Sofia Republic of Bulgaria
II. The contract
*The client has suffered non-PAYFLIGHT damages;
*The Client has suffered non-direct and indirect consequences of PAYFLIGHT’s actions / omissions;
*The Client has suffered damage that could not have been foreseen in the event of the PAYFLIGHT obligation being incurred;
*PAYFLIGHT action / omission that has caused damage to the *Client, which is also due to circumstances for which the *Client is responsible;
*The client has suffered damage that he could have avoided by taking care of a good owner;
*The client has missed benefits;
*Data has been lost.
PAYFLIGHT assists Customers to exercise their right to receive Indemnity from Airlines.
PAYFLIGHT makes a preliminary assessment of the Client’s ability to obtain Compensation from the Airline. Based on the outcome of the ex-ante evaluation, the Client is given the opportunity to create a profile (account) through the PAYFLIGHT website in order to authorize PAYFLIGHT to initiate the Claims Procedure.
After PAYFLIGHT has been authorized by the Client to submit a Claim and has received all necessary documentation and information, PAYFLIGHT will contact the Airline for the purpose of receiving Compensation.
The Client understands that
PAYFLIGHT considers only Compensation in cash and that it will not accept as an Indemnity an offer to provide services such as travel vouchers, flight miles or any other type of non-monetary consideration offered by the Airline without the express written consent the Client’s consent.
If the Airline refuses to pay Compensation and PAYFLIGHT considers its refusal to be unfounded, PAYFLIGHT may take legal action against the Airline. In such a case, the Client will be notified in advance by PAYFLIGHT of the possibility of claiming compensation in court and may be required to sign a separate written power of attorney / agreement.
Filing a complaint with an alternative dispute resolution body, an administrative authority and / or taking legal action could be limited by a limitation period. PAYFLIGHT shall not be liable for any damages resulting from the expiry of the limitation period.
If the Airline pays PAYFLIGHT Compensation, the latter will transfer to the Client the agreed portion of the Compensation in the manner described in the section “Fees for Services and Payments” of these General Terms, without undue delay.
PAYFLIGHT pays the agreed portion of the Companion Passenger Compensation through a bank transfer to the account of the customer who has opened an account through the PAYFLIGHT website.
The Client understands that PAYFLIGHT may seek an amount greater than that offered by the Airline as compensation, based on the knowledge and experience of its legal professionals. In such a case, the Airline’s unsatisfactory offer will be considered as its partial refusal to pay Compensation.
If, at any stage of the Claims Procedure, PAYFLIGHT concludes that the Claim should no longer be considered reasonable, it will notify the Client that it will no longer support it.
A customer who has concluded a contract after being included in the accompanying passenger list will be considered notified if a notification has been sent to the customer who has opened an account through the PAYFLIGHT website.
PAYFLIGHT works entirely on the principle of payment for the result, ie. PAYFLIGHT will only be remunerated if the Airline pays the Client the Indemnification due.
In the event that the Airline pays the Voluntary Compensation (without taking legal action) after the Client has concluded a contract with PAYFLIGHT, the former shall pay a fee of 20% of the amount received by the Airline (excluding bank transfer fees for translation) . At the Client’s request, PAYFLIGHT provides him with information on the amount of the relevant fees for banking services.
In the event that the Indemnity is paid after the action has been initiated, the Client shall owe (in addition to the standard remuneration) also a procedural representation fee of 20% of the amount awarded by the court or the amount settled in an out-of-court settlement as a result of the PAYFLIGHT actions taken. Legal actions.
Unless otherwise agreed in writing, all costs and expenses incurred in the legal process, including statutory interest awarded by the court, will be payable to PAYFLIGHT.
If the Client receives compensation directly from the Airline, the latter owes PAYFLIGHT payment of the remuneration agreed in the Contract. The Client shall immediately notify PAYFLIGHT of the payment and send a bank statement indicating the amount of compensation received. In the event that the Client does not provide PAYFLIGHT with a bank statement, PAYFLIGHT’s remuneration will be calculated on the basis of the Claimed Amount.
The Client must notify PAYFLIGHT of the received (monetary or non-monetary) Indemnity from the Airline within 3 working days from the day of receipt of the Indemnity.
The Client undertakes to transfer the agreed remuneration to the bank account of PAYFLIGHT within 5 working days of receiving the Compensation, all expenses related to the transfer shall be borne by the Client.
If the Client receives his Compensation in the form of services, e.g. Aviation travel vouchers, airline miles or any other non-monetary service provided by the airline shall transfer to the PAYFLIGHT bank account the 25% of the Claimed amount payable, all costs related to the transfer being borne by the Client.
In the event that the Client fails to fulfill his obligation to make payment to PAYFLIGHT, PAYFLIGHT reserves the right to claim in due course from the Client all expenses in this connection.
PAYFLIGHT will transfer the agreed part of the Compensation in BGN by bank transfer. All costs related to the transfer of the amount will be borne by the Client.
All costs of translation and differences in the amount will be borne by the Client.
If due to negligence or for any other reason, the Client provides incorrect or incomplete information, which impedes the electronic bank transfer, as a result of which PAYFLIGHT has to re-send the agreed part of the Payment, the Client will owe PAYFLIGHT an administrative fee for resending amounting to 10 euros.
At Client’s request, PAYFLIGHT may send an electronic invoice by email.
All remuneration under this section is VAT inclusive.
V.Other Provisions
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